Citi - Hanoi Retail Branch Manager

Brand Jobs cần tuyển vị trí Citi - Hanoi Retail Branch Manager làm việc tại Hà Nội, mức lương thương lượng / cạnh tranh. Chi tiết công việc như sau:

Mô tả Công việc

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

JD:

The Branch Manager is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team . The overall objective of this role is to lead a team grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.

Responsibilities:

Take ownership of the branch, its customers, employees and processes; ensure team synergy and that service levels are met

Deliver balanced growth of all the products, balance sheet growth and profitability of the branch

Conduct planning and budgeting activities for branch and coordinate with facilities to ensure adequacy of infrastructure and general upkeep of the branch

Interface with government, regulatory and other civic bodies, to represent the best interest of the franchise

Review compliance/regulatory processes/norms and ensure implementation and adherence

Facilitate goal setting, performance appraisals, confirmation appraisals, labor law compliance, hiring and selection support, timely execution of disciplinary actions and that other HR processes are supported

Coach, counsel and engage with all branch employees to enhance efficiency and engagement; follow up on corrective actions

Carry out daily huddles with the branch team to communicate out information and solicit feedback; implement suggestions to processes as appropriate

Act as a corporate citizen for the designated Citigroup franchise

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Yêu cầu Tuyển dụng

6-10 years of relevant experience required

Previous experience in management of banking, sales or client service preferred

Telesales experience preferred

Extensive product knowledge

Comprehensive knowledge of compliance and security policies and procedures

Consistently demonstrates clear and concise written and verbal communication skills

Consistently demonstrates analytic skills

Education:

Bachelor's Degree/University degree or equivalent experience

Master’s degree preferred