[HCM][FDI] PSA: Tuyển vị trí Brand Owner (US Market - Supplements)

BRAND OWNER (US MARKET - SUPPLEMENTS)

About PSA:

PSA is an eCommerce and AI innovation company operating across Print-on-Demand, Dropshipping, Fulfillment, and Online Retail - serving over 10,000+ global customers.

We are developing in-house AI and robotics systems (ERP, OMS, CRM, Agentic AI, Indoor Autonomy, etc.) to build the next generation of self-driving commerce infrastructure, combining physical automation (drones, sensors) and intelligent software (ShopQuantum.ai).

Website: https://psa.team

Job Description:

As a Brand Owner (Supplement Products) at PSA, you will not just manage marketing - you will act as the Micro-CEO of your product line. You hold ultimate accountability for the entire lifecycle of the brand: from market positioning and product innovation to customer acquisition, retention, and final P&L efficiency. Your mission is to build a high-growth, financially healthy D2C brand tailored for the US consumer.

a. Brand Positioning & Strategy

• Define the core identity: Determine exactly what to sell, to whom, and how to differentiate in the highly competitive US supplement market.

• Shift from selling commodities to selling concepts (e.g., framing a mushroom coffee not just as "coffee," but as a "healthy daily ritual").

• Conduct continuous market research to identify product market fit (PMF) and untapped white spaces.

b. Product Development & Portfolio Management

• Partner with R&D and US-compliant manufacturers to select formulas, ingredients, and flavor profiles.

• Own the packaging design strategy to ensure premium unboxing experiences and strict regulatory alignment.

• Design pricing architecture, bundling strategies, cross-selling/upselling funnels, and plan new SKU roadmaps to maximize long-term gross margins.

c. Marketing & Customer Acquisition

• Drive user acquisition across the US market using a modern D2C tech stack (Shopify, Paid Media, Attribution tools).

• Oversee performance marketing channels (Meta, Google, TikTok Ads) and optimize high-converting landing pages and VSLs (Video Sales Letters).

• Lead the US Influencer/Creator strategy (KOLs/KOCs) to build organic social proof and high-performing ad creatives.

• Supervise Content, Email, and SMS marketing funnels to capture and nurture leads.

d. Customer Retention & Lifecycle (LTV Optimization)

• Build a bulletproof retention ecosystem, understanding that a strong brand survives on repeat purchases, not single orders.

• Own and optimize the Subscription model (Subscribe & Save) to secure predictable Monthly Recurring Revenue (MRR).

• Develop loyalty programs, community engagement initiatives, and post-purchase flows to maximize Customer Lifetime Value (LTV).

e. Team Orchestration & Leadership

• Act as the central conductor ("the driver") who aligns and moves all moving pieces together.

• Coordinate and guide cross-functional teams: Design, Media Buyers, Copywriters, Customer Service (CS), and Supply Chain/Operations to execute the brand's vision flawlessly.

f. Financial Control & P&L Accountability

• Manage the brand's financial health with a ruthless, data-driven approach.

• Monitor daily, weekly, and monthly growth metrics: CAC (Customer Acquisition Cost), MER (Marketing Efficiency Ratio), Gross Margin, Cash Flow, and Inventory Turns.

• Balance scaling aggressiveness with healthy unit economics.

Requirements:

• Experience: 2–4 years of experience managing a D2C/E-commerce brand or working as a Growth/Product Manager. Direct experience in the US market and the Supplement/Wellness/Nutraceutical industry is a strict requirement.

• Business Mindset: Deep understanding of the e-commerce engine (Shopify ecosystem, media buying, and conversion rate optimization).

• Financial Acumen: Analytical capability to read and manage P&L statements. You must know your numbers inside out (CAC, LTV, ROAS, MER).

• Leadership: Strong project management and orchestration skills. Ability to push internal teams and external vendors to meet deadlines.

• Language: Native or Professional working proficiency in English (you will review English copy, VSL scripts, and US consumer feedback daily).

What You Get:

• Compelling Compensation: Competitive base salary (negotiable) + attractive performance bonuses tied directly to brand revenue growth and P&L efficiency.

• Financial Rewards: 13th & 14th-month salary, with annual salary reviews based on performance impact.

• Empowerment: Direct ownership of marketing budgets and product strategy, providing a true "mini-CEO" experience.

• Work Environment: Vibrant, international, and innovative workspace located in the premium Thao Dien area (District 2) with a flat team structure.

• Health & Wellness: Comprehensive healthcare including statutory social / health / unemployment insurance, and annual health checks.

• Perks & Allowances: Monthly lunch and parking allowances; full setup provided (MacBook and necessary growth tools).

• Culture & Fun: Company trips twice a year, holiday/birthday gifts, team bonding dinners, and fully stocked office snacks/coffee.

• Growth: Sponsored professional training courses, workshops, and direct mentorship to sharpen your e-commerce and brand leadership skills.

Work Time:

Mon - Fri: 9:00 - 17:30 (1.5h lunch break)

Sat morning (Remote): 8:00 - 12:00

Address: Tropic Garden A2 - 56 Street No.66, An Khanh Ward, HCMC

How to Apply:

Send your CV + Portfolio to: [email protected]

Or contact Zalo: 0942 485 129 (Vy PSA)