Ninja Van - Account Management Specialist

Brand Jobs cần tuyển vị trí Ninja Van - Account Management Specialist làm việc tại Hồ Chí Minh, mức lương thương lượng / cạnh tranh. Chi tiết công việc như sau:

Mô tả Công việc

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As an Account Management Specialist, you will be responsible for all aspects of the relationship between Ninja Van and our key clients. You will serve as the primary contact for key clients and work cross-functionally with our internal departments to ensure delivery of optimal service, client satisfaction, and retention.

JD:

Establish and maintain good business relationships with clients

Regular reporting and analyses of client's performance metrics

Coordinate and manage the implementation of new projects

Develop long term plans to achieve strategic objectives

Assist with high severity requests or escalations as needed

Manage clients' KPIs & SOPs

Develop monitoring tools to identify problems and implement reporting processes to meet client expectations

Work with internal departments to ensure optimal balance between service standards and service offerings

Yêu cầu Tuyển dụng

Bachelor's Degree with more than 1 year of experience in related field

Strong data analysis and critical thinking skills

Excellent communication, presentation and negotiation skills

Good command of spoken and written English

Good working knowledge of Microsoft Office Applications

Lưu ý khi nộp hồ sơ

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.