L’Oréal - Customer Service Manager

Brand Jobs cần tuyển vị trí L’Oréal - Customer Service Manager làm việc tại Hồ Chí Minh, mức lương thương lượng / cạnh tranh. Chi tiết công việc như sau:

Mô tả Công việc

For more than 110 years, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.

Beauty is our DNA. From the very first hair dye L’Oréal produced in 1909 to our innovative Beauty Tech products and services today, our company has been a pure player and leader in the beauty sector worldwide for decades.

We believe that beauty, the quest for beauty, unites us all. It is a fundamental need that goes beyond mere “appearance” and taps deep into human aspirations: a sense of belonging, self-realization, self-confidence... We strive to help women and men all over the world fulfill these aspirations, while understanding and respecting all the nuances in cultures, needs and traditions.

And so our mission is to offer to all women and men on the planet the best of beauty in terms of quality, efficacy, safety and responsibility. With such strong foundations, we conceive and build an infinite diversity of beauty products and services – in order to share the best of beauty with everyone, everywhere.

JD:

1. Order Management:

Establish customer service objectives and priorities overall and team specific objectives.

Ensure service level and other KPIs follow-up.

Ensure adherence with policies described in the General terms of Trade and contracts terms.

Build customer relationship and exchange regular information with other functions concerning customers (General information, Products, Orders, Finances)

Ensure concisely and timely communication of constraints/requests to other related functional team.

Develop and implement cost-effective order fulfillment procedure.

2. Credit Management:

Manager customer credit collections and risk assessment, reporting of credit indicators (AR, Debt aging).

Perform credit analysis to determine the approval of customers’ lines of credit (Credit limit Evaluation).

Ensure compliance with the financial insurance policy requirements/procedures.

Resolve issues involving account discrepancies, products delivery and cost allocation (Reconciliation).

Issue refunds, rebates or any compensation to customers as started in procedures.

3. General Management:

Train and motivate personnel in areas of customer service including crisis management.

Exercise a mature and effective approach to resolving problematic issues with customers.

Develop customer service procedures, policies, standards,

Actively participate in supply chain projects, if related.

Yêu cầu Tuyển dụng

COMPETENCIES’ REQUIREMENTS

Undertake high pressure job, able to prioritize multitasks, have a time management habit.

Able to interact directly with customers, sales, and all related functions.

Ability of managing team under stress. Be decisive, but flexible and careful.

Target oriented, organized, accurate

SKILLS/KNOWLEDGE’s REQUIREMENTS:

Minimum 5 years in Customer Service, FMCG/MT experience is preferable, domestic logistics operations.

Accounting knowledge, working experience with Credit management.

Previous hand-on SAP experience (SD module).

Experience with DMS, VMI, CRM software,

Computer literate, especially good at Excel.

Lưu ý khi nộp hồ sơ

https://careers.loreal.com/en_US/jobs/ApplicationMethods?jobId=87231