YouNet AM - Community Executive (Contractor)

Mô tả Công việc

I. About YouNet AM 

YouNet AM is a member of YouNet Group - The Leading Digital Transformation Group for Marketing powered by Social Intelligence. YouNet AM is the leading Advocacy Marketing agency based on Social Data Platforms which are Social Listening, Social Influencer, Social Advocacy. With advanced social data & insights, we truly understand what motivates, inspires and excites communities, then provides results-driven marketing solutions and maximize our client’s ROI. 

II. Roles & Responsibilities

1. Community Management (80%)

• Manage and monitor social media platforms for clients, including Facebook Fanpage, Instagram Business, TikTok, etc.
• Actively respond to comments and inbox messages to maintain user engagement and ensure a positive online presence.
• Collect, classify, and escalate user feedback or issues to relevant internal teams for timely resolution.
• Track and compile data from contests and minigames (e.g., participant information, results, etc.).
• Update reply protocols, accurate scheduling of content on assigned fanpages and platforms as per client requirements.
• Technical support by working with vendors (e.g., Sapo) to troubleshoot and resolve system-related issues affecting content visibility, engagement tracking, or page access.

2. Social Analysis & Reporting (20%)

• Collect and analyze key metrics related to fanpage performance, engagement, and growth.
• Prepare periodic reports such as Fanpage Management Report and Fanpage Tracking Report.
• Provide insights and recommendations to optimize content and social media strategy based on audience behavior.

Report to: Senior Content Creative Executive

3. Work Relations:

• Internal: Account, Planning Department & member of Content Creative Line Team or Others Content Creative Teams
• External: Clients, Vendors, KOLs, Partner Agencies & Group Companies         

Yêu cầu Tuyển dụng

• Minimum 6 months of relevant experience in a similar role.
• Solid understanding of social media platforms and management tools (e.g., Meta Business Suite, Creator Studio, TikTok Studio,Sapo, etc.).
• Strong communication skills with the ability to handle community interactions professionally and empathetically.

Chế độ & Phúc lợi

• Competitive salary, 13th month salary
• Annual BONUS
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year 
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack

Giới thiệu YouNet Group