YouNet Media - Customer Success Leader

Mô tả Công việc

I. About YouNet Media

YouNet Media, a member of YouNet Group, is the leading Social & E-commerce Intelligence company in Vietnam and Southeast Asia. Owning the complete Social Suite — SocialHeat, SocialTrend, and SocialLift — and leveraging EcomHeat from YouNet Group, the leading E-commerce Intelligence Platform, we provide both platforms and actionable services that transform data into intelligence and drive measurable business impact. With technology at our core and deep expertise in analytics and consulting, YouNet Media empowers over 500 top brands to make smarter decisions, optimize execution, and achieve sustainable growth in the era of Digital Commerce and AI.

II. About The Job

We are looking for one Customer Success Leader  – someone experienced with text data, client servicing, detail-oriented, logical, and highly adaptable to evolving workflows. This is not a repetitive job. It’s a chance to upgrade your skills and make real impact for top brands.

III. Key Roles & Responsibilities

1. Data Collection & Processing (55%)

• Collect, process, and validate data from multiple online and social platforms, ensuring accuracy and reliability for client use.
• AI-Driven Data Intelligence (Future Development): In addition to traditional data handling, you will be guided to adopt and experiment with AI-powered methods, including prompt design and AI-assisted classification, with the goal of building more efficient, scalable workflows.

2. Project Management (15%)

• Manage your own portfolio of projects with minimal supervision, while supporting cross-team initiatives to optimize data processes and knowledge sharing.

3. Client Servicing (20%)

• Communicate directly with clients and internal teams to clarify requirements, provide updates, and ensure deliverables are aligned with expectations.

4. Cost Management (5%)

• Support the Data Lead in ensuring that internal project costs align with the client‘s budget and desired timeline.

5. Other Responsibilities (5%)

• Support the higher level in improving workflow efficiency, contribute ideas for innovation, and participate in training or mentoring junior members.

Report to: Business Director

Yêu cầu Tuyển dụng

1. Education:

• Bachelors degree in Business, Marketing or related in Data Analytics

2. Skill:

• Proficient understanding of social media platforms and their operations.
• Skills in data analysis and basic report generation.
• Strong communication and presentation skills.
• Attention to detail and meticulousness.
• Ability to work independently and in a team.

3.. Experience: 

• At least 3 years at the same position is a plus

Chế độ & Phúc lợi

• Competitive salary, 13th month salary
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack

Giới thiệu YouNet Group