Account Executive (CV in English)

Mô tả Công việc

The Purpose of Your Role

The Account Executive is responsible for client servicing and project delivery. Together with his/her managers, the Account Executive represents Hello Health Group as the key point of contact for allocated clients within the market and actively nurtures strong engagement with key clients and business partners to maximize commercial potential.

You are responsible for the day-to-day hands-on management of client campaigns and client servicing to the highest standards. You demonstrate strong business judgment, excellent communication skills, and problem-solving abilities. This role requires proven expertise and experience in digital marketing.

You play a central role in bringing the Hello Health Group Vision and Mission to life, acting as a role model for company values and inspiring commitment to the company’s vision, mission, purpose, and commercial ambitions in alignment with Hello Health Group’s strategy.

Your Key Responsibilities

Commercial - Client and Partner Management

• Work together with the Account Team and delivery teams to deliver client campaigns in line with agreed targets, providing the best possible digital solutions and exceptional client service.

• Maintain excellent client operations and client relationships, including relationships with senior stakeholders.

• Work closely with management to develop strategic thinking for comprehensive account planning and identify new account opportunities.

• Support the creation of proposals and, when needed, present solutions to clients together with the AM, AD and VPs managing the client.

• Stay updated with new digital trends, industry innovations, competitor activities, market standards and client needs.

• Support management in identifying and developing suitable industry and medical partnerships to facilitate the execution of client campaign strategies.

• Work together with VPs, PMs, AD, AM and internal delivery teams to track client project P&L through revenue and cost tracking, and report back to the finance team.

• Receive POs from clients, create and agree on invoicing schedules, and ensure invoices are issued and collected on time.

Your KPIs include:

• Client satisfaction (based on client feedback).

• Client project renewal.

• Client/campaign gross margin.

• Managing DSO.

Commercial - Campaign Delivery

• Responsible for on-time, on-KPI and in-budget delivery of all client campaigns.

• Monitor campaign performance daily and weekly, ensuring projects remain on schedule and properly resourced while escalating potential issues to leadership teams or regional teams.

• Support the AD and AM as the communication bridge between clients and Hello Health Group’s internal delivery, marketing and finance teams, ensuring all communication meets Hello Health standards and values.

• Support the AD and AM in creating briefing documents for internal delivery teams (product, content, tech, etc.) based on signed SOWs and a complete understanding of client briefs and objectives.

• Ensure managers can review all campaign materials before they are sent to clients to assess quality and ensure deliverables are aligned with briefs.

• Work with managers to project manage campaigns according to SOPs and execute projects with internal delivery teams, from timeline creation and implementation to performance reporting.

• Collect data and prepare performance reports, insights reports, project update reports and other required formats for client communication regarding project delivery.

• Support managers in contract management and coordination with freelancers, production houses and external vendors to complete projects within timeline and budget.

• Collaborate with delivery, product, tech and data teams to deliver client project outcomes through innovative solutions and hands-on implementation.

• Take responsibility for the successful implementation of client campaigns.

Your KPIs include:

• On-target, in-budget client campaign delivery (aligned with agreed KPIs).

• Client satisfaction (based on client feedback).

Commercial - Business Development (Optional, dependent on market situation)

• Support business development activities, securing Regional Key Clients within the market and establishing Local Key Client partnerships across pharmaceuticals, consumer health, medical devices, agencies and private hospitals.

• Demonstrate a detailed understanding of Hello Health Group’s service offerings, support client pitches and identify opportunities for commercial growth and cross-selling.

• Support drafting and finalizing contracts and SOWs with clients, as well as negotiations on terms with support from internal finance and legal advisors.

• Support execution processes after client agreements are finalized, including vendor registration, SOW preparation, obtaining client approval and securing required signatures from clients and internal teams.

Your KPIs include:

• New business development targets.

• New and recurring revenue growth.

Yêu cầu Tuyển dụng

What Hello Health Group Offers

We are passionate individuals who are driven to succeed. Our work culture is characterized by strong team spirit, high levels of openness and innovation, and strong collaboration across functions.

We value the freedom and entrepreneurial spirit of our company, and we are looking for like-minded, ambitious professionals who have the desire to build something new and actively contribute to Hello Health Group’s journey of growth and success.

You will love working here!

• Competitive salary package.

• Professional and open working environment – integrating the best of Western and Southeast Asian cultures to create an energetic, commercial and enjoyable workplace.

• Opportunities to improve English skills while working in an international team – English is the official language across all Hello Health offices.

Chế độ & Phúc lợi

• Chế độ bảo hiểm.

• Chế độ thưởng.

• Đào tạo.

• Tăng lương.

• Nghỉ phép năm.

Giới thiệu Hello Bac Si