Account Director (CV in English)

Mô tả Công việc

The Purpose of Your Role

The Account Director is responsible for driving client revenue growth targets, client servicing, project delivery and people management within the team.

As the face of Hello Health Group to allocated clients in the market, you will actively build and nurture strong relationships with key clients and business partners to maximize commercial opportunities.

You are a persuasive leader with strong business acumen, capable of negotiating effective business deals while demonstrating excellent communication, leadership and problem-solving skills. This role requires proven expertise and experience in digital marketing.

You play a key role in bringing Hello Health Group’s Vision and Mission to life by acting as a role model for company values, inspiring strong commitment to the organization’s vision, mission, purpose and commercial ambitions in alignment with the overall strategy.

Your Key Responsibilities

Commercial - Client and Partner Management

• Lead, inspire and mentor the client service and delivery team to ensure successful delivery of client campaigns aligned with agreed targets, providing effective digital solutions and exceptional client service.

• Demonstrate confidence and expertise in commercial digital concepts to identify digital solutions that support client brand strategies and enable end-to-end service adoption.

• Build and maintain strong client operations and relationships, including with senior stakeholders.

• Work closely with management and VPs to develop strategic account plans and identify new business opportunities.

• Stay updated on digital trends, industry innovations, competitor activities, market developments and client needs.

• Identify and develop relevant industry and healthcare partnerships to support local strategy execution.

• Collaborate with VPs, Project Managers and internal delivery teams to track client project P&L through revenue and cost tracking, and report insights to the finance team.

• Manage client purchase orders (POs), establish invoicing schedules and ensure invoices are issued and collected on time.

Your KPIs Include

• Client satisfaction (based on client feedback).

• Client project renewal.

• Client/campaign gross margin.

• Managing DSO 60.

Commercial - Campaign Delivery

• Take accountability for delivering all client campaigns on time, within agreed KPIs and budget.

• Ensure your team monitors campaign performance regularly, maintains proper project resources and escalates potential issues to leadership teams when necessary.

• Act as the communication bridge between clients and Hello Health Group’s internal delivery, marketing and finance teams, ensuring all communication follows Hello Health standards and values.

• Create clear briefing documents for internal delivery teams (product, content, technology, etc.) based on signed SOWs and a deep understanding of client objectives.

• Review campaign materials before client delivery to ensure quality standards and alignment with briefs.

• Lead project management according to SOPs, working with internal delivery teams from timeline development and implementation to performance reporting.

• Take ultimate accountability for the success of client campaigns.

Your KPIs Include

• On-target, in-budget client campaign delivery aligned with agreed KPIs.

Commercial - Business Development (Optional, dependent on market situation)

• Drive business development initiatives by securing Regional Key Clients and developing Local Key Client partnerships across industries including pharmaceuticals, consumer health, medical devices, agencies and private hospitals.

• Work closely with CM, CCO, Regional VPs and functional leads to identify and develop partnership opportunities monthly, quarterly and annually.

• Demonstrate a deep understanding of Hello Health Group’s service offerings, lead client pitches and identify commercial growth opportunities.

• Proactively drive revenue growth, improve profitability and identify cross-selling opportunities within existing clients.

• Identify, develop and implement new business opportunities, including products and services aligned with Hello Health Group’s strategy.

• Draft and finalize client contracts and SOWs, while managing negotiations with support from finance and legal teams.

• Manage post-agreement processes, including vendor registration, SOW finalization and obtaining required approvals from clients and internal teams.

Your KPIs Include

• New business development pipeline.

• New and recurring revenue growth.

People and Performance Management

• Ensure Hello Health Group’s Core Values, Purpose and Mission are demonstrated through your own behavior and brought to life by your team.

• Implement Performance Management processes in alignment with company policies, effectively leading individuals and teams to achieve company goals.

• Conduct regular 1-on-1 performance reviews with direct reports to maintain high employee engagement and KPI achievement.

• Identify and address team development needs, leveraging learning opportunities at country and regional levels, including programs such as HHG Academy.

• Attract, recruit, retain and develop talent to position Hello Health Group as an employer of choice.

Your KPIs Include

• Full implementation of Performance Management.

• Staff engagement survey scores.

Yêu cầu Tuyển dụng

What Hello Health Group Offers

We are passionate individuals who are driven to succeed. Our work culture is characterized by strong team spirit, high levels of openness and innovation, and strong collaboration across functions.

We value the freedom and entrepreneurial spirit of our company and are looking for like-minded, ambitious professionals who have the desire to build something new and actively contribute to our journey of growth and success.

You will love working here!

• Competitive salary package.

• Professional and open working environment – integrating the best of Western and Southeast Asian cultures to create an energetic, commercial and enjoyable workplace.

• Opportunities to improve English skills within an international team – English is the official language across all Hello Health offices.

Chế độ & Phúc lợi

• Laptop.

• Chế độ bảo hiểm.

• Chế độ thưởng.

• Đào tạo.

• Tăng lương.

• Nghỉ phép năm.

Giới thiệu Hello Bac Si