Customer Service

Mô tả Công việc

1. Receive customer information

• Receive customer information (lead) from marketing sources according to the correct process
• Confirm receipt of customer information
• Do not let the situation slow, drop customers happen

2. Follow up customer information

• Fully and accurately update customer information on the report file in accordance with regulations
• With incorrect or missing information, it is necessary to contact the customer to verify and update the report file.
• Record and update all information when contacting guests through all channels: email, sms, calls, meetings,...

3. Contact customers for detailed information

• Contact customers from marketing sources provided quickly and professionally
• Record customer opinions and information, thereby confirming customer needs.
• Consult in detail about the services SEONGON provides and propose suitable solutions for customers.
• Skillfully maintained in communication, in order to gain the trust of customers with SEONGON

4. Transfer guests to the appropriate reception department

• Analyze and give a brief assessment of customers, requirements and conditions of customers => Transfer SAL to the appropriate reception department.
• Transfer customers in the right process and quickly
• Monitor the process of the Sales Department receiving SAL, ensuring not to be late for appointments with customers.
• Receive and process customer feedback on the consulting process of the Sales Department

5. Timely report and give solutions

• Report to the head of the department as required and within the prescribed time according to the process
• Actively discuss with relevant departments such as Sales Department, Technical Department, and propose improvement methods to improve work efficiency

6. Responsibility towards SEONGON Academy

• Receiving customers who are interested in SEONGON's online courses on the website academy.seongon.com
• Instructions to register for classes, open courses for students, transfer students' support requests to the Technical Department

7. Other responsibilities

• Conduct service quality surveys, brand surveys and coordinate with relevant departments to come up with plans to improve service quality and brand reputation
• Preserve the image, reputation and service standards of the Company
• Always comply with the standards, regulations, procedures of the Company
• Coordinate and support colleagues at work

Yêu cầu Tuyển dụng

Gender:

• Female/Male/Others

Qualification:

• College/University

Experiences:

• Worked as: salesman, consultant, telesales presentative, bank teller, customer service,... for at least 6 months
• Experience in sales or working in the Digital industry is an advantage

Knowledge:

• Basic knowledge of Marketing, Digital marketing channels: Google Ads, SEO, Facebook Ads, Website...

Critical competencies needed:

• Strong communication, persuasion, negotiation and problem-solving skills
• Fluent in writing & good communication skills in English is an advantage
• Proficient in the use of office software
• Data analysis capabilities
• Ability to process large volumes of information

Mindset

• Have a positive attitude and way of thinking
• Professional, confident

Other requirements:

• Have a laptop
• Active means of transportation

Chế độ & Phúc lợi

Fixed salary:

• 8.000.000 - 12.000.000 VND

Promotion:

• Promotion to the highest-paid position in the company: Account

Bonus:

• Unexpected bonus to recognize efforts and efficiency in work (can be up to 200% of fixed salary)

Allowances and other benefits

• Pay social insurance according to the law
• Participate in specialized training courses on Google Ads, SEO, Facebook, Digital MKT, Marketing Communication.
• Travel with the company 1 time / year
• Days off: Saturday and Sunday

Giới thiệu SEONGON