[HCM][FDI] PSA: Tuyển vị trí Operations Lead

OPERATIONS LEAD

Headcount: 1

Gender: Male/Female

Workplace: Tropic Garden A2 - Thao Dien - HCM

Employment Type: Full-time Onsite

Work Hours: Mon–Fri: 9:00–17:30 (1.5h lunch break) Sat morning (Remote): 8:00–12:00

Reporting to: Board of Directors (Executive Director / Board)

About PSA / PlatformDTC:

PSA is an eCommerce and AI innovation company operating across Print-on-Demand, Dropshipping, Fulfillment, and Online Retail - serving over 10,000+ global customers.

We are developing in-house AI and robotics systems (ERP, OMS, CRM, Agentic AI, Indoor Autonomy, etc.) to build the next generation of self-driving commerce infrastructure, combining physical automation (drones, sensors) and intelligent software (PlatformDTC).

Website: https://psa.team | https://platformdtc.com/

Role Purpose:

The Operations Lead serves as the operational engine of PSA in Vietnam. This role is responsible for driving cross-functional process optimization (SOPs), eliminating operational bottlenecks, and ensuring all company initiatives across E-commerce, R&D/Tech, and Administration are delivered on schedule and with high quality.

Key Responsibilities:

1. Process Standardization & Systems Optimization (SOPs):

• Design, codify, and continuously upgrade Standard Operating Procedures (SOPs) across departments, including Brand/Dropshipping, Tech/R&D, and Admin/Finance.

• Analyze operational data to identify bottlenecks and implement immediate corrective actions.

2. Project Delivery & Cross-Functional Alignment:

• Track project milestones across key company initiatives using project management suites (Notion / ClickUp / Jira).

• Coordinate workflows across functional teams and resolve resource or schedule conflicts to maintain On-Time Delivery (OTD).

3. Risk Management & Performance Reporting:

• Identify potential operational risks (supply chain delays, technical development lag, staffing bottlenecks) and establish contingency plans (Plan B).

• Prepare weekly and monthly operational performance reports directly for the Board of Directors.

Candidate Profile & Requirements:

• Experience: 3–5 years of experience as an Operations Lead or Operations Manager within Cross-border E-commerce, scale-up Dropshipping ventures, or Tech Startups.

• Mindset: Strong systematic thinking, data-driven mindset, and logical approach to problem-solving.

• Tech Stack: Proficiency in project management and productivity tools (Notion, ClickUp, Jira, Miro, Slack).

• Languages: Professional English proficiency (IELTS 6.5+ equivalent) for technical reading, writing, and professional communication.

• Soft Skills: Sharp communication, strong execution capability, high accountability, and the ability to drive teams toward execution.

Key Performance Indicators (KPIs):

• On-Time Delivery Rate (OTD): ≥ 95% of project milestones delivered on schedule.

• Cycle Time Reduction: 15–20% reduction in cross-departmental processing time following SOP deployment.

• Process Compliance Rate: ≥ 90% team adherence to established SOPs.

What You Get:

• Competitive Salary: Negotiable based on competency plus performance-based bonuses.

• Allowances & Perks: Comprehensive support including lunch, parking, snacks, and company-provided laptops.

• Financial Growth: 13th and 14th-month salary, with annual salary reviews based on performance.

• Health & Insurance: Full participation in SHUI (Social, Health, and Unemployment Insurance) per regulations, along with periodic general health check-ups.

• Company Culture: Bi-annual company trips and gifts/bonuses during holidays and festivals.

• Direct Impact: Work closely with the Founder to build the company’s core systems from the early stages.

• Tech Advancement: Opportunities for training and hands-on experience with modern AI models and advanced data analytics.

How to Apply:

Send your CV (+ Portfolio) to: [email protected] or [email protected]

Or connect Zalo: 0942485129 (Vy PSA)