[HCM][Agency] TBWA Group Vietnam: IT Support IT Helpdesk
TBWAGroup Vietnam is a disruptive advertising agency that is redefining the industry. We are looking for a proactive and solution-oriented IT Support to join our dynamic team. Utilize strong technical expertise to support the Executive Board in developing the company’s IT strategy and direction. Responsible for managing and operating the company’s IT infrastructure to ensure stability, security, and efficiency. This role also provides hands-on technical assistance and support to users such as computer systems, software, hardware, and networking.
Key Responsibilities:
- User Support & Asset Management
- Provide technical support to end users for hardware (MacBook , Windows) and software issues. Experience in supporting MacBook devices is a strong plus.
- Setup, configure, and maintain MacBook devices for new and existing employees.
- Maintain inventory and asset tracking for IT equipment.
- Managing software license subscriptions. (Adobe, M365, ChatGPT)
- Training end-users on hardware functionality and software programs.
2.Microsoft 365 Administration
- Manage user accounts, licenses, and permissions on Microsoft 365.
- Support email configuration, Teams, OneDrive, and SharePoint.
- Troubleshoot issues related to MS365 services and integrations.
3.Server, Domain & Hosting Management
- Assist in maintaining and monitoring physical/virtual servers (Windows).
- Manage DNS records, domain renewals, SSL certificates, and hosting services.
- Coordinate with external vendors for hosting/domain support when needed.
4.IT Infrastructure Support
- Assisting with network connectivity issues, troubleshooting network problems, and ensuring network security. (Mikrotik, Fortinet, Unifi)
- Collaborate on system backups and IT security improvements. (Synology)
- Video conferencing systems. (Cisco)
5.IT Planning & Budgeting
- Assist in preparing and tracking annual IT budget, including hardware, software,
- Provide reports and analysis on IT spending and future needs.
6.Documentation & Compliance
- Maintain detailed documentation of configurations, procedures, and issue resolutions.
- Ensure compliance with company IT policies and security standards.
Requirements:
Education:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience:
- 2+ years of experience in IT support or system administration.
- Proficient with MacBook configuration, troubleshooting, and support.
- Hands-on experience with Microsoft 365 administration.
- Knowledge of server systems, domain management, and web hosting.
- Experience in preparing and managing IT cost plans is a strong advantage.
Skills:
- Strong problem-solving and communication skills.
- Ability to prioritize and manage multiple tasks effectively.
- Basic understanding of cybersecurity principles.
- The candidate should be able to use English to communicate effectively with the IT department and external vendors when needed.
Benefits:
In addition to a competitive salary, comprehensive insurance coverage, and a 13th-month salary, we prioritize your well-being and growth. Enjoy our well-being package, which includes wellness programs, flexible working arrangements, and opportunities for international training with TBWA Global and regional teams. We also reward your hard work and success with performance-based bonuses and incentives that recognize your contributions.
Join TBWAGroup Vietnam and be part of a collaborative, creative, and forward-thinking agency that values innovation, growth, and the power of impactful advertising. Together, we will shape the future of the industry.
To embark on this exciting journey with us, please share your impressive resume and captivating portfolio directly with our HR Department via email: [email protected]. We eagerly await your application and the chance to discuss with you further.