[HCM][Agency] Penguin Secret Agency: Tuyển vị trí Customer Support

CUSTOMER SUPPORT - REMOTE

Headcount: 5

Gender: Female/Male

PSA is a fast-growing eCommerce & SaaS company focusing on cross-border logistics, eCommerce platforms, CRM, and warehouse management. We are building AI-powered systems (ERP, OMS, CRM, Data Analytics) to optimize operations and deliver a seamless global commerce experience.

With expertise in Print-on-Demand, Dropshipping, Fulfillment, and Online Retail, PSA has supported more than 10,000 international customers across the US, UK, EU, Australia, and Asia. Our goal is to become a leading AI-driven eCommerce company that empowers sellers and enterprises to scale faster and operate smarter in the global market.

At PSA, we foster a dynamic and international working environment where innovation, teamwork, and continuous learning are encouraged. We welcome ambitious talents who are ready to grow with us and make an impact in shaping the future of global eCommerce.

Website: https://makezbrightgifts.com/ and https://shopquantum.ai/

Main Responsibilities:

• Handle customer inquiries via email, chat, and phone in a professional and timely manner.

• Provide product information, guidance, and support to international customers.

• Coordinate with internal teams (Operations, Logistics, IT, Sales,...) to resolve customer issues effectively.

• Follow up on open cases, ensure customer satisfaction, and maintain service quality standards.

• Document frequently asked questions and contribute to knowledge base development.

• Support customer onboarding, training, and after-sales services when required.

Job Requirements:

• Fluent English (speaking, listening, reading, writing).

• Strong interpersonal and problem-solving skills.

• Ability to work under pressure and manage multiple requests at once.

• Experience in Customer Support / Call Center / eCommerce / SaaS is an advantage.

• Detail-oriented, proactive, and service-minded.

• Open to working in shifts if required.

Benefits:

• Competitive salary (negotiable) + performance bonus.

• 13th & 14th month salary, annual salary review based on performance.

• International and dynamic working environment.

• Training and career development opportunities.

• Company trips twice a year, holiday/birthday gifts, etc.

Working Hours - Full Remote:

• Monday – Friday: 8:30 – 17:30 (1.5-hour lunch break)

• Saturday morning: 8:00 – 12:00

How to Apply:

Send your CV to email: [email protected]

Or contact Zalo: 0942 485 129 (Vy PSA)