[HCM][Agency] CPM Vietnam: Program Capability Lead

The role

As Program Capability Lead you will shape a capable, adaptable and high-performing field organization by translating business priorities into scalable capability development strategies and measurable improvements in execution quality. You will also enable effective collaboration and coordination across program stakeholders to support shared priorities.

What You'll Do:

You will partner with program leadership and cross-functional teams to diagnose capability needs, build practical development solutions and strengthen field performance. Your contribution will focus on developing sustainable learning systems, enabling independent execution and measuring meaningful changes in capability and behavior

• Capability Strategy: Assess current and emerging business requirements, identify field capability gaps and establish development priorities aligned with program objectives.
• Learning Architecture: Design competency frameworks, learning pathways and scalable knowledge resources that support consistent standards and continuous development.
• Coaching & Performance Enablement: Lead practical learning and coaching initiatives that address execution challenges, build confidence and strengthen field ownership.
• Capability Effectiveness: Evaluate learning adoption, behavioral change and execution improvements; use evidence and field feedback to refine development approaches.
• Knowledge & Continuous Improvement: Build reusable guidance, best practices and self-service resources that help field teams solve problems independently and sustain performance.
• Program Coordination: Support alignment of key activities, commitments and communication across program stakeholders, helping agreed priorities progress with clarity and consistency.

Who you are:

• A bachelor’s degree or above.
• At least five years of relevant experience in learning and development, sales capability development, retail training, field force development, performance development, or related areas.

• Demonstrated ability to assess capability gaps and develop practical learning solutions.
• Strong understanding of coaching, competency development and performance improvement
• Analytical thinking, structured problem-solving.
• Strong stakeholder engagement, facilitation, planning and cross-functional coordination skills.
• Ability to influence and empower others, drive initiatives and work independently.
• Business-level English communication skills.

Preferred Qualifications:

• A master’s degree.
• Experience designing competency frameworks, scalable learning systems.
• Evidence of improving field behaviors, execution quality or business outcomes.
• Experience in consumer technology, retail field operations or other fast-paced.

Join us by sending your resume and portfolio to our HR Department via email: [email protected]