[HCM] [Mango Digital linked with YouNet] Tuyển dụng Account Manager

ROLES & RESPONSIBILITIES

ACCOUNT: 80%

Client Services

Continuously strengthen the relationship between Mango Digital with clients and business partners and enforce the agency’s culture and values.
Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
Liaise with clients regularly – responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals.
Manage client expectations and satisfaction on high standards on every campaign.
Give good strategic advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms
Leading a team to provide the utmost level of client service

Project management

Collaborate with internal team to develop plan and lead presentations
Account-manage and deliver end-to-end digital campaign and project performance.
Monitoring campaign and project performance, timelines, human resources and budgets and report on these regularly to the Account Director/Managing Director.
Identifying and resolving issues before they arise.
Completing projects to a specific schedule and within an agreed budget & KPI
Using your communication skills to push clients, and the internal team, creatively and strategically
Work collaboratively with other internal teams, including Planning, Creative, Community, Media and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
Control project P&L to ensure the required profitability for Agency
Develop case studies that build the agency’s credential and reputation

Team development

Developing team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
Inspiring all the relevant teams, and solving everyone’s difficulties; listening to team member difficulties and motivating them; giving recognition for good performance as well as managing poor performance.

BUSINESS: 20%

Current Client

Gaining trust and maintaining good relationships aim to promote the expansion of business with existing clients.
Creating opportunities to grow business in terms of revenue on assigned accounts.
Consulting client to the right direction based on agency’s capabilities and client’s need

New Client

Supporting Account Director & Managing Director to approach new clients for selling
Acquiring new clients and new services for the agency is PLUS

Report to: Account Director

Promotion: Senior Account Manager

REQUIREMENTS

Experiences & Knowledge:

At least 3-4 years’ digital agency experience in the same scope of work
Good account management skill that is built on keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening…)
Good experience in professional client relationship management.
Excellent project management skills, with experience of managing budgets, human resources and schedules.
Ability to manage multiple projects at a time while paying strict attention to detail and budgetary restraints.
Has ability to work independently and supervise a team of 1-2 Account Executives/Senior Executive/Account Intern.

Skills:

Excellent written and oral communication skills, presentation skill (both Vietnamese & English)
Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently.
Good team working skills and the confidence to lead and motivate a team (not only Account team but whole project team also).
Good analytical and organizational skills as well as communication skills.
A persuasive and confident approach to creative projects

Personality:

Proactive, positive attitude, creative thinking, strong problem solving/ troubleshooting skills, willing to learn, adapt and operate with a dynamic and fast moving working environment.
Be able to perform under high pressure to meet deadlines and demanding targets.

HOW TO APPLY