Title: Community Manager / Content Manager
Report to: Creative Director
Background and Role
Content creation and ideation: Writing blog posts, articles, newsletters, communications materials, and material for social media channels
Social media marketing: Creating, managing and growing the brand’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties
Customer relations: The Community Manager is often responsible for customer support – answering questions however they come in (phone, e-mail, Twitter) and managing any online feedback forums to the specification of the client’s requirements
Communications/marketing strategy: The Community Manager is responsible for creating strategic marketing/communications plans to provide direction for the company’s public-facing communications
Analytics: Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
Client Relationships: Present, Defend and take briefs in front of Clients to sell in Social Media Strategy and Communication Calendar as well as liaising with internal and external stakeholders (Client, Designers, Creative Team, Accounts Team, Consulting Team, 3rd Party Partners)
Outgoing personality: They will be required to walk into networking events and be comfortable introducing themselves to strangers as well as selling in ideas to clients and the wider team.
Writing skills: A background or experience with writing helps since candidate will be responsible for crafting all content directions and/or proofing all content directions.
Social media experience: Experience with Facebook Community Management is a must. Experience with other Social Media Sites (Twitter, Instagram, Linkedin, Youtube) is a plus.
Willingness to work around the clock: Being a Community Manager isn’t a 9-5 job. Make sure they understand that the job involves working some evenings and weekends, and responding to community members outside of work hours.
Team Work: Ability to lead, and work as an individual as well as part of a wider team across multiple agency departments and clients.
Trend Watch and Analysis: Eat, Sleep, Breath Social, Finger on the Pulse, Ear on the Ground, Knows about Trends in posting strategy, content and also influencers.
Design Knowledge: Candidate does not need to know how to use Adobe suite however this would be a positive as they can easily adapt images should small changes be required.
Interested candidates please send your resumes and portfolio / links to email: [email protected] or call at (08) 3821 9529 - Recruitment for further explanation.
Only qualified candidates would be contacted for an interview.