[HCM][Agency] Nielsen Vietnam: Executive, Central Help Desk - Input Operations

22/05/2017
1,423
0

ABOUT NIELSEN

Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. As at 2014, Nielsen employs over 40,000 associates worldwide with revenues surpassing US$ 6 billion.

THE JOB BRIEF

1/ Technical support

To be the central point of contact for end users, field auditors, offering immediate first line support when they are facing technical or connectivity issues
Problem identification and troubleshooting of engineering issues
Follow up with local/ regional Infrastructure team/ vendor in managing network system (server, internet connection) to ensure no impact to data transmission flow
Specify, generate and review engineering documentation and engineering processes

2/ Device Management

Work with Project Leads/ Execution Leads in device planning for new projects. Be a consultant for recommending new device which is best fit for project needs
Manage all devices within functions, ensure all device management processes are followed and recommend inputs to improve the process
Work with Finance team monthly/ quarterly in device audit

3/ People Management and Development

Develop and maintain talents within Central Helpdesk team
Provide training/ coaching Central Helpdesk's team members
Responsible for building successor

4/ Stakeholder Management (internal/ external)

Manage stakeholders needs and expectations
Co-ordinate with stakeholders to plan and execute the device/ network plan
Define, manage and evaluate vendor (for technical matters)

DESIRED SKILLS AND EXPERIENCE

1/ Education/Qualification

Experience: Minimum 2-3 years if of experience in Central Technical Support (especially with Android device) or related field proven experience with commonly used concepts, practices and procedures within Central Technical Support.
Bachelor’s degree in Computer Science or related fields

2/ Desired skills

Organizing and Planning Skills
Analytical & Problem solving skills
MS Office
Google Application Programing Interface (API) is preferred
Communication skills (English, Vietnamese), spoken and written

WHY NIELSEN

We value, uphold and celebrate diversity of opinions, styles and background. Young or experienced, outgoing or introspective, colleague or coach, artiste or athlete – you don’t have to be what you’re not. At Nielsen, you can BE YOU.
Everything you do has an impact on clients,colleagues and communities. You’ll be part of something big. Our insights drive decisions that have the power to bring about tremendous change. At Nielsen, you can MAKE A DIFFERENCE.
We recognise that great people make great organizations. Your growth matters to us, and we provide abundant opportunities to stretch, challenge and develop your untapped potential. At Nielsen, you can GROW WITH US.

HOW TO APPLY

If you are interested, please create your online application on our career site and start your journey with us: LINK