[HCM][Agency] Nielsen Vietnam: Executive, Client Service - Retail Measurement Services

ABOUT NIELSEN

Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. As at 2014, Nielsen employs over 40,000 associates worldwide with revenues surpassing US$ 6 billion.

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards

• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations

• Communicate client needs to appropriate team members

• Provide "in office" research, administrative and operational support to senior staff

• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc

• Ensure client service deliverables are aligned with the regional client service standards

Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications

• Integrate multiple data sources to answer business issues

• Perform quality checks on all reports for alignment to request, accuracy and correctness

• Ensure standard operating procedures within area of responsibility are observed

• Recommend improvements in work processes within area of responsibility

• Bachelor degree;

• At least 2 years of relevant working experience, client facing, marketing analyst, trade marketing in FMCG, auditing, research industry;

• Good at analytic skill, presentation skill;

• Entry level knowledge of Statistic and Microsoft Office applications