[HCM][Agency] Leo Burnett Vietnam: Tuyển Community Moderator và Web Content Specialist

Reponsibilities:

Post and manage content and conversations across various Social Media channels (Facebook, YouTube, Instagram, Line and Zalo)
Provide appropriate responses to consumer questions, complaints and concerns brand and products in alignment with strategy and policies
Review and respond to comments to foster a positive community environment and add value to the consumer’s experience
Escalate problematic consumer comments as necessary to stakeholders
Manage daily operations of social media channels, including theme, skin or layout changes, when appropriate
Maintain Editorial Calendar for publishing purposes
Enforce respective social media guidelines across all managed channels
Report and provide data from analytics tools and channel insights.
Work with creative team to source appropriate content
Live Broadcast of events
Reports to the Social Account Manager

Requirements:

Passion and understanding for Social Media (with metrics), brands, advertising, marketing and cultural trends
Excellent in communication, maintaining the relationship with people
Ability to work in dynamic team
Fast learner
Well organized
Observation and analysis skills
At least 1 year of proven relevant experience and expertise. Experience launching community initiatives (for example building an online forum, launching an ambassador program) will be a plus

Send your CV now to: [email protected]

Responsibilities

Create, update, and maintain Web (text, graphics) content in CMS in a timely manner.
Implement and schedule Web promotions, email campaigns, and track results.
Manage process for content reviews and audits. Produce and maintain accurate reports and logs of upcoming and historic changes.
Monitor (quality control) content on live site and trouble shoot or escalate. Conduct QA testing, follow‐up to resolve issues, and load finished material into content management system.
Ensure compliancy with guideline.

Skills and Qualifications

Minimum 2 years of relevant Web Content Management experience.
Proven knowledge and experience of HTML, CMS, Adobe Photoshop (basic level), and MS Office. CSS and JavaScript knowledge is a plus.
Digital graphic art production/design, including layout, composition, font specifications, and color specifications.
Good organizational and time management skills.
Problem solving and follow‐through.
Experience working cross‐functionally with managers, designers/developers/copywriters.
Ability to work independently.

Send your CV now to: [email protected]