[HCM][Client] KAIWAH HONGKONG: Operations Manager

At KAIWAH HONGKONG, we believe in providing excellent, high quality and efficient services to our community and customers. If you are task oriented, love managing people, operationally savvy and enjoy taking a strategic approach to solving problems, this is the role for you!

Currently, we are seeking a high caliber Operations Manager based in Ho Chi Minh, Vietnam as we continue to expand our presence and capabilities across Vietnam. Quick wits, problem solving and a team first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your city through the growth and optimization of the team in KAIWAH HONGKONG.

MAIN RESPONSIBILITIES

• Staff operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining staff on the platform
• Community management: actively moderate (bring people together), leverage, provide incentives and lead the driver community to shape the best service quality to users and the best worth for staff.
• Staff operations standards: identify, build and implement Standard Operating Procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring
• Performance: regularly track the efficiency of the team and the service quality provided to the ncustomer, and deploy corrective/improvement actions

WHAT WE SEEK

• Leadership skills to deal with a large and diverse driver community in Ho Chi Minh.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
• Data-driven to identify leverages and make the best decisions for the business in every situation

REQUIREMENTS

• Degree holder with at least 2 years of operational/leadership experience, preferably in a hospitality and fitness fulfillment environment
• Knowledge and understanding of gym/fitness.
• Proven track record of hands on leadership experience through managing sizable teams
• Strong empathy to understand the needs of staff and customers. Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks
• Be influcence in English and Vietnamese

WHAT WE OFFER

• Salary: 2000$
• International, successful company with sustainable prospects for the future
• Professional environment with an open communication culture
• Exciting development and training opportunities
• Great, dynamic work environment